Advances in communication bring U.S. Army headquarters closer to soldiers in the field.

Faced with a looming retirement crisis, federal agencies spruce up benefits programs to slash turnover rates and motivate employees to stay put.

Defense and Interior overhaul their IT infrastructures and initiate major cultural changes.

Two agencies track budget and performance integration with the Program Assessment Rating Tool.

Federal financial and IT experts tame runaway financial management systems.

For federal agencies, planning IT initiatives is complicated by the vicissitudes of time, technology and a budget decided at the pleasure of the president and the U.S. Congress.

The Department of Veterans Affairs, the United States Mint and a host of other federal agencies turn to customer surveys to improve service scores.

The Portland Veterans Affairs Medical Center uses handheld devices and other technologies to improve medical care for U.S. military veterans.

Election 2004 is history, but its groundbreaking use of information technology transformed the world of political campaigns. The candidates turned to the Internet for support.

But critics contend that the security funding allocation process lacks consistency.