Improve Contact Center Efficiency with Cloud and Digital-First Services
As agencies improve digital engagement with citizens, technologies must support their efforts at scale.
As agencies improve digital engagement with citizens, technologies must support their efforts at scale.
Software as a Service sprawl has become all too common as the government moves to the cloud, but there are tools providing improved visibility.
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Master Sgt. Frank Estrada Senior Advisor for Cyber Education and Training, U.S. Army Cyber School, Fort Eisenhower, Ga.
Digital Workspace
Improve Contact Center Efficiency with Cloud and Digital-First Services
A senior advisor shares the Federal CIO Council’s biggest lessons learned since the Cloud Smart strategy was issued in 2019.
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