FedTech Magazine - Technology Solutions That Drive Government https://fedtechmagazine.com/rss.xml en Imagine Nation ELC 2018: GSA’s Murphy Talks Transformation, Automation and Modernization https://fedtechmagazine.com/article/2018/10/imagine-nation-elc-2018-gsas-murphy-talks-transformation-automation-and-modernization <span>Imagine Nation ELC 2018: GSA’s Murphy Talks Transformation, Automation and Modernization</span> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Wed, 10/17/2018 - 08:54</span> <div><p>A little more than nine months before its 70th birthday, as the government works to <a href="https://fedtechmagazine.com/article/2018/03/how-your-agency-should-think-about-legacy-system-modernization-perfcon">modernize its technology</a>, the <a href="https://www.gsa.gov/" target="_blank">General Services Administration</a> is reimagining itself to deliver its mission in new and more efficient ways.</p> <p><em><a href="https://twitter.com/FedTechMagazine" target="_blank"><strong>JOIN THE CONVERSATION:</strong> Follow @FedTechMagazine on Twitter for continued Imagine Nation ELC 2018 coverage!</a></em></p> <p>“If you look at what GSA is enabling now, it’s not goods, it’s not services, <strong>it’s solutions</strong>,” says GSA Administrator Emily Murphy, speaking at <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">the Imagine Nation ELC 2018 conference</a> in Philadelphia.</p> <p>The agency has cut down the number of GSA schedules from 24, it’s improved its catalog and ordering tools, and it’s added unpriced services contracts.</p> <p>“That drives competition for solutions,” she says. <strong>“We enable our agency customers to buy solutions, and we enable our industry partners to deliver solutions.”</strong></p> <p>Schedule modernization is key to this effort, she says: “If you’re trying to sell something or facilitate the sale of something and people can’t find it, that’s a problem. </p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" target="_blank"><img alt="Digital%20Transformation_IR_1.jpg" data-entity-type="" data-entity-uuid="" src="/sites/fedtechmagazine.com/files/Digital%20Transformation_IR_1.jpg" /></a></p> <h2 id="toc_0">GSA Turns to Data to Drive Efficiency </h2> <p>GSA is collecting data about what customers and vendors want and need and translating that into action toward modernized, streamlined systems that let people search easily for information, often with less paperwork along the way, she says. </p> <p>With the advent of<strong> “X as a Service” business models</strong>, determining the best price to pay has become complicated, she adds; legislation changing the rules on how agencies pay for purchases might help.</p> <p>“This is one of the challenges we have when we’re looking at the cloud —<strong> how do we make sure we’re getting the best value?</strong> A lot of the rules right now force us to buy as if we’re looking for the maximum amount we need rather than buying by the drink,” Murphy says. </p> <p>The agency has also turned to <strong>data analysis as a way to save money.</strong> Through robotic process automation, the agency analyzed lease data on the 370 million square feet of workspace that it manages and saved about $900 million last year for its customers, Murphy says. There are plans to do it again.</p> <p>“There’s one initiative that we’re hoping to launch this year that, in and of itself, will save 10,000 hours of work a week. That’s five years for any individual person,” she says. “That gives us the ability to reskill that person for high-value work.”</p> <h2 id="toc_1">GSA Works to Keep Employees Informed of Cultural Changes </h2> <p>GSA is working with its employees to make sure they’re all on board with the ongoing cultural changes, which include <a href="https://www.fedscoop.com/gsa-opm-human-resources-shift-jeff-pon-emily-murphy/" target="_blank">incorporating the Office of Personnel Management’s HR Solutions office into GSA</a>, expected to happen next year.</p> <p>Murphy has sent emails to employees, held town halls, provided videos and created working groups of career employees — she even invites midlevel employees to have coffee with her. <strong>“There’s been a lot of communication,”</strong> she says. “They see a lot of the opportunities this is going to bring.</p> <p>“We can’t will change into being. It’s something we have to inculcate into the agency.”</p> <p>Read more articles and check out videos from <em>FedTech</em>’s coverage of Imagine Nation ELC 2018 <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">here</a>.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11291"><img src="/sites/fedtechmagazine.com/files/styles/face_small/public/people/2016-04-08%2016.05.48.jpg?itok=eGeZcR1m" width="58" height="58" alt="Elizabeth Neus " typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11291"> <div>Elizabeth Neus </div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=e_neus&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Elizabeth Neus is the managing editor of<em> FedTech</em>. Before joining <em>FedTech</em>, Elizabeth was a reporter for Gannett, covering health care policy and medicine. As a Gannett editor, she worked on publications and magazines focusing on everything from defense to agriculture to travel to shopping. The Washington Nationals are her team; 80s Brit pop is her sound.</p> </div> </p> </div> </div> </div> </div> Wed, 17 Oct 2018 12:54:40 +0000 phil.goldstein_6191 41666 at https://fedtechmagazine.com Imagine Nation ELC 2018: USDA Improves Services with Farmers.gov https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-usda-improves-services-farmersgov <span>Imagine Nation ELC 2018: USDA Improves Services with Farmers.gov</span> <div><p>In February, the U.S. Department of Agriculture unveiled a new website, Farmers.gov, for farmers, ranchers and others who rely upon the department for services. Assistant CIO Darren Ash discusses the rationale behind the new website and how it helps workers in America's heartland to feed people across the country.</p> <p>Check out more of our coverage from <a href="https://fedtechmagazine.com/imagine-nation-elc-2018" target="_blank" title="FedTech Imagine Nation ELC 2018">Imagine Nation ELC 2018</a> here.</p> </div> <span><span lang="" about="/user/95421" typeof="schema:Person" property="schema:name" datatype="">Mickey_McCarter_qjsu</span></span> <span>Tue, 10/16/2018 - 21:59</span> <div> <div>Tweet text</div> <div>.@USDA improved Farmers.gov to speed services to farmers and ranchers. Here&#039;s what the agency did. #ImagineNationELC</div> </div> <div> <div>Video ID</div> <div><p>1906341561</p> </div> </div> <div> <div>video type</div> <div><a href="/taxonomy/term/7396" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25515</p> </div> </div> <div> <div>CDW Segment</div> <div>Federal</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-usda-improves-services-farmersgov" data-title=".@USDA improved Farmers.gov to speed services to farmers and ranchers. Here's what the agency did. #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-usda-improves-services-farmersgov" data-title=".@USDA improved Farmers.gov to speed services to farmers and ranchers. Here's what the agency did. #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-usda-improves-services-farmersgov" data-title=".@USDA improved Farmers.gov to speed services to farmers and ranchers. Here's what the agency did. #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Ffedtechmagazine.com%2Frss.xml" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Wed, 17 Oct 2018 01:59:00 +0000 Mickey_McCarter_qjsu 41661 at https://fedtechmagazine.com Imagine Nation ELC 2018: EAC and CERT Highlight Their Voting Cybersecurity Efforts https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-eac-and-cert-highlight-their-voting-cybersecurity-efforts <span>Imagine Nation ELC 2018: EAC and CERT Highlight Their Voting Cybersecurity Efforts</span> <div><p>Since the 2016 U.S. elections, the public has turned its attention to the cybersecurity of national voting systems. The U.S. Election Assistance Commission is charged with advising states on protecting their election networks, and Chairman Thomas Hicks discusses the processes employed by the commission. Meanwhile, U.S. CERT is on the ground, conducting vulnerability testing, and CERT's Justin Forbes reveals how his organization helps state and local governments improve voting cybersecurity.</p> <p>Check out more of our coverage from <a href="https://fedtechmagazine.com/imagine-nation-elc-2018" target="_blank" title="FedTech Imagine Nation ELC 2018">Imagine Nation ELC 2018</a> here.</p> </div> <span><span lang="" about="/user/95421" typeof="schema:Person" property="schema:name" datatype="">Mickey_McCarter_qjsu</span></span> <span>Tue, 10/16/2018 - 21:36</span> <div> <div>Tweet text</div> <div>How @EACgov and @USCERT_gov work with states to bolster the cybersecurity of voting systems #ImagineNationELC<br /> </div> </div> <div> <div>Video ID</div> <div><p>1106706395</p> </div> </div> <div> <div>video type</div> <div><a href="/taxonomy/term/7396" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25515</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Security</div> </div> <div> <div>CDW Segment</div> <div>Federal</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-eac-and-cert-highlight-their-voting-cybersecurity-efforts" data-title="How @EACgov and @USCERT_gov work with states to bolster the cybersecurity of voting systems #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-eac-and-cert-highlight-their-voting-cybersecurity-efforts" data-title="How @EACgov and @USCERT_gov work with states to bolster the cybersecurity of voting systems #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-eac-and-cert-highlight-their-voting-cybersecurity-efforts" data-title="How @EACgov and @USCERT_gov work with states to bolster the cybersecurity of voting systems #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Ffedtechmagazine.com%2Frss.xml" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Wed, 17 Oct 2018 01:36:27 +0000 Mickey_McCarter_qjsu 41656 at https://fedtechmagazine.com Imagine Nation ELC 2018: Agencies Count Down to the End of TIC https://fedtechmagazine.com/article/2018/10/imagine-nation-elc-2018-agencies-count-down-end-tic <span>Imagine Nation ELC 2018: Agencies Count Down to the End of TIC</span> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Tue, 10/16/2018 - 16:54</span> <div><p>In 2007, the new <a href="https://fedtechmagazine.com/article/2018/02/how-agencies-can-achieve-tic-compliance-cloud">Trusted Internet Connections</a> initiative was an innovative way of protecting government networks that created a strong perimeter. Today, that’s not such an advanced idea.</p> <p><em><a href="https://twitter.com/FedTechMagazine" target="_blank"><strong>JOIN THE CONVERSATION:</strong> Follow @FedTechMagazine on Twitter for continued Imagine Nation ELC 2018 coverage!</a></em></p> <p>The <a href="Small Business Administration" target="_blank">Small Business Administration</a>, however, may have developed a method of network protection that meets TIC standards but uses modern tools and practices to do so.</p> <p>With a combination of <a href="https://www.cdwg.com/content/cdwg/en/brand/microsoftazure.html" target="_blank">Azure</a> Security Center, log analytics and cloud application security tools, “<strong>we’ve demonstrated that we can meet the spirit and intent of TIC without the TIC architecture,”</strong> says SBA CTO Sanjay Gupta at <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">the Imagine Nation ELC 2018 conference</a> in Philadelphia.</p> <p><a href="https://www.cdw.com/content/cdw/en/orchestration/hybrid-cloud-infrastructure-report.html" target="_blank"><em><strong>DOWNLOAD: </strong>Find out how your agency can effectively move to the cloud in this CDW Insight Report! </em></a></p> <h2>OMB Plans to Release Updated TIC Policy </h2> <p>SBA was <a href="https://fedtechmagazine.com/article/2018/04/gitec-2018-cybersecurity-cant-be-afterthought-during-it-modernization">one of the agencies conducting pilot programs</a> on how to upgrade TIC, and the results have fed into a<strong> new security policy that should be announced soon</strong>, says Margie Graves, the deputy CIO at the Office of Management and Budget.</p> <p>“The new policy is going to reflect the ability to adopt these cloud services as long as you meet the intent of the [security] controls,” she says. “We’re going to repeal and replace the old policy with a new policy, and the new policy will allow us to drive forward.”</p> <p>Gupta said that <strong>as his agency moved to the cloud in 2017, TIC was an obstacle.</strong> “We began experiencing performance issues with TIC,” he says. We’d already started looking for ways to move forward in the cloud without TIC.”</p> <p>The <strong>cloud-based tools</strong> that SBA chose for security gave the agency a “singular view into all our devices,” he says, and also gave the agency a way to provide the Department of Homeland Security (<a href="https://www.dhs.gov/trusted-internet-connections" target="_blank">which runs the TIC program</a>) the data it needed to ensure that SBA was following protocol.</p> <p>With the <a href="https://www.cdwg.com/content/cdwg/en/brand/microsoft.html" target="_blank">Microsoft</a> product, Gupta said, SBA was able to use dual homing to give DHS access to its data — “it was just another subscription” — in an efficient manner.</p> <p>As the government continues to experience data breaches, new and tighter methods of security become more critical, said <a href="https://www.linkedin.com/in/michaelhermus/" target="_blank">Michael Hermus</a>, CEO of technology consulting firm Revolution Four Group and a former CTO at DHS.</p> <p>“We have to <strong>fundamentally rethink our entire security architecture</strong>,” he said. “The future of security is not perimeter-based security. And guess what? If you look at the TIC reference architecture, it’s about trying to create and enforce a perimeter around your assets.</p> <p>“This concept that, once you pass traffic through a bunch of that stuff and it comes out into a sanitized, safe, privileged network zone, it’s actually a really, really bad idea.”</p> <p>Read more articles and check out videos from <em>FedTech</em>’s coverage of Imagine Nation ELC 2018 <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">here</a>.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11291"><img src="/sites/fedtechmagazine.com/files/styles/face_small/public/people/2016-04-08%2016.05.48.jpg?itok=eGeZcR1m" width="58" height="58" alt="Elizabeth Neus " typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11291"> <div>Elizabeth Neus </div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=e_neus&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Elizabeth Neus is the managing editor of<em> FedTech</em>. Before joining <em>FedTech</em>, Elizabeth was a reporter for Gannett, covering health care policy and medicine. As a Gannett editor, she worked on publications and magazines focusing on everything from defense to agriculture to travel to shopping. The Washington Nationals are her team; 80s Brit pop is her sound.</p> </div> </p> </div> </div> </div> </div> Tue, 16 Oct 2018 20:54:26 +0000 phil.goldstein_6191 41651 at https://fedtechmagazine.com Imagine Nation ELC 2018 https://fedtechmagazine.com/ad/imagine-nation-elc-2018 <span>Imagine Nation ELC 2018</span> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Tue, 10/16/2018 - 11:42</span> <div><p>Get the latest articles and videos from Imagine Nation ELC 2018! </p> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/ad/imagine-nation-elc-2018" data-title="Imagine Nation ELC 2018" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://fedtechmagazine.com/ad/imagine-nation-elc-2018" data-title="Imagine Nation ELC 2018" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Ffedtechmagazine.com%2Frss.xml" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://fedtechmagazine.com/ad/imagine-nation-elc-2018" data-title="Imagine Nation ELC 2018" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Tue, 16 Oct 2018 15:42:02 +0000 phil.goldstein_6191 41646 at https://fedtechmagazine.com Imagine Nation ELC 2018: Emerging Tech Helps USDA, Interior and USCIS Innovate https://fedtechmagazine.com/article/2018/10/imagine-nation-elc-2018-emerging-tech-helps-usda-interior-and-uscis-innovate <span>Imagine Nation ELC 2018: Emerging Tech Helps USDA, Interior and USCIS Innovate</span> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Tue, 10/16/2018 - 10:13</span> <div><p>At <a href="https://fedtechmagazine.com/imagine-nation-elc-2018" target="_blank">the Imagine Nation ELC 2018 conference</a> in Philadelphia, numerous federal agencies outlined the ways they are using the latest technology. These are just a few examples:</p> <p><em><a href="https://twitter.com/FedTechMagazine" target="_blank"><strong>JOIN THE CONVERSATION:</strong> Follow @FedTechMagazine on Twitter for continued Imagine Nation ELC 2018 coverage!</a></em></p> <h2 id="toc_0">USDA Uses VR to Give Prospective Employees a Fuller Picture</h2> <p>Many employees of the Agriculture Department’s <a href="https://www.fsis.usda.gov/wps/portal/fsis/home" target="_blank">Food Safety and Inspection Service</a> work in factories and processing plants, <strong>inspecting meat as it moves down the assembly line</strong>. They’re side-by-side with the company’s own workers, pulling the same long shifts, wearing the same hard hats, hairnets and lab coats.</p> <p>This isn’t quite what many prospective FSIS employees expect, and the USDA found that <strong>quite a few new inspectors and veterinarians would make it through the training</strong>, move to a new location, arrive at the job site — and decide that the work wasn’t really for them.</p> <p>“We’ve invested all this money and all this time in getting them there and getting them ready to go and it wasn’t the job they thought they were going to have. <strong>That’s a problem</strong>,” says Janet Stevens, the CIO at FSIS.</p> <p>FSIS turned to an unusual method for screening out people who wouldn’t be a good fit: <strong>virtual reality</strong>. Cobbling together GoPro cameras, Android phones and homegrown software (“We didn’t have a lot of money,” Stevens says), the agency shot a short video inside a food processing plant so that prospective employees could get an accurate picture of what to expect.</p> <p>“You can look up, you can look down, you can see the environment you’re going to work in. You’ve got to know that you can work 12 hours in an environment like this,” she says. </p> <p>The agency found that they could <strong>eliminate 20 to 25 percent of applicants immediately</strong> just by showing them the video. “And that’s OK! That’s the right decision to be made before we or they get invested,” Stevens says. </p> <p>And those who stuck with the process after seeing the video did stay longer, were more successful on their first day because they had a better idea of what to expect and were more satisfied in the long run, she says. “It’s a good-news story.”</p> <p><a href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" target="_blank"><em><strong>DOWNLOAD: </strong>Find out how your agency can achieve digital transformation in this CDW Insight Report! </em></a></p> <h2 id="toc_1">Interior Turns to Drones to Monitor Volcanic Eruptions </h2> <p>When the <a href="https://disasters.nasa.gov/kilauea-hawaii-eruption-2018" target="_blank">Kilauea volcano erupted</a> on Hawaii’s Big Island in May, Interior Department scientists thought that <strong>drones</strong> would help them better watch the lava flow and its impact on the surrounding neighborhoods. The plan worked beyond anything they’d expected; the drones were <strong>able to go places unreachable by or unsafe for humans</strong>.</p> <p>Drones gave the scientists details on which direction the lava was flowing and how fast it was going, information critical to the first responders who were battling the resulting flames and the residents who needed to know when to evacuate. </p> <p>They provided <strong>high-resolution imagery of the volcano’s summit</strong>, whose shape changed with every new eruption and earthquake, and they enabled scientists to gather data on the noxious gases expelled during the eruption and the potential health impact on residents.</p> <script type="text/javascript" src="//sc.liveclicker.net/service/getEmbed?client_id=1526&amp;widget_id=1600588592&amp;width=640&amp;height=360"></script><p><span style="font-size: 11px; line-height: 20.8px;">Richard Thurau, a remote sensing specialist for the Interior Department, discusses how the agency uses drones.</span></p> <p>“It became the most intensely monitored volcanic eruption in history,” says Richard Thurau, remote sensing specialist in <a href="https://www.doi.gov/aviation" target="_blank">Interior’s Office of Aviation Services</a>.</p> <p>There were limitations: Battery life limited the length of flights, and command and control frequencies didn’t always reach as far as the scientists wanted to fly. And drones can’t fly in windy or rainy conditions. “Of course, it was an island, so we dealt with a lot of rain,” Thurau says.</p> <p>The Interior Department is using drones in similar ways to <strong>monitor wildfires</strong>, he says.</p> <p><a href="https://fedtechmagazine.com/article/2018/09/ar-and-vr-can-boost-agencies-productivity-report-says" target="_blank"><em><strong>MORE FROM FEDTECH: </strong>Find out how your agency can benefit from augmented and virtual reality! </em></a></p> <h2 id="toc_2">USCIS' Virtual Assistant Emma Helps Immigrants </h2> <p>For three years, a virtual assistant named Emma has been answering questions from people who need information from <a href="https://www.uscis.gov/" target="_blank">U.S. Citizenship and Immigration Services</a>. Rather than searching the agency’s<strong> 13,000 web pages</strong>, a user can type a question into a box, and Emma provides an answer in English or Spanish.</p> <p>She takes about <strong>12 million questions a year</strong> — close to the 15 million calls that the USCIS contact centers get — and her “I don’t know” rate is about 6 to 8 percent of questions, says Mariela Melero, chief of the USCIS Office of Citizenship and Applicant Information Services. </p> <p>But it’s time for <a href="https://www.uscis.gov/emma" target="_blank">Emma</a> (named for poet Emma Lazarus, who wrote the poem featuring the famous words “Give me your tired, your poor/ Your huddled masses yearning to breathe free”) to do even more. As USCIS complies with a mandate to increase the number of immigration-related interviews at its local offices, it may need to cut back on other services offered at those locations, Melero says.</p> <p>The goal is for Emma to take care of some of those services — helping people find out the status of their cases, for example, or <strong>giving answers to more complex questions</strong> rather than just guiding people to the proper pages of the USCIS website.</p> <p>“When we started this journey, in the government space, there was not a lot going on,” Melero says, “and today there has been an explosion of discussions and opportunities. This is just a ripe time.”</p> <p>Read more articles and check out videos from <em>FedTech</em>’s coverage of Imagine Nation ELC 2018 <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">here</a>.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11291"><img src="/sites/fedtechmagazine.com/files/styles/face_small/public/people/2016-04-08%2016.05.48.jpg?itok=eGeZcR1m" width="58" height="58" alt="Elizabeth Neus " typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11291"> <div>Elizabeth Neus </div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=e_neus&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Elizabeth Neus is the managing editor of<em> FedTech</em>. Before joining <em>FedTech</em>, Elizabeth was a reporter for Gannett, covering health care policy and medicine. As a Gannett editor, she worked on publications and magazines focusing on everything from defense to agriculture to travel to shopping. The Washington Nationals are her team; 80s Brit pop is her sound.</p> </div> </p> </div> </div> </div> </div> Tue, 16 Oct 2018 14:13:21 +0000 phil.goldstein_6191 41641 at https://fedtechmagazine.com Imagine Nation ELC 2018: USCIS and SBA Evolve Their Website Services with Emerging Technology https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-uscis-and-sba-evolve-their-website-services-emerging-technology <span>Imagine Nation ELC 2018: USCIS and SBA Evolve Their Website Services with Emerging Technology</span> <div><p>Government agencies exist to serve their constituents, and one of the main reasons why agencies adopt new and emerging technologies is to better serve their customers. We spoke with USCIS to learn more about how its artificial intelligence–powered customer service chatbot Emma is making life easier for those who are looking for permanent residence or to become citizens. We also spoke with the Small Business Administration to learn how its website is evolving into a full-fledged digital platform for enabling and empowering entrepreneurs across the country.</p> <p>Check out more of our coverage from <a href="https://fedtechmagazine.com/imagine-nation-elc-2018" target="_blank" title="FedTech Imagine Nation ELC 2018">Imagine Nation ELC 2018</a> here.</p> </div> <span><span lang="" about="/user/3" typeof="schema:Person" property="schema:name" datatype="">ricky.ribeiro</span></span> <span>Tue, 10/16/2018 - 07:52</span> <div> <div>Tweet text</div> <div>Modern customer service demands are pushing federal agencies to evolve their websites and digital strategies. At #ImagineNationELC @USCIS and @SBAgov shared their latest and greatest efforts to better serve:</div> </div> <div> <div>Video ID</div> <div><p>1533228791</p> </div> </div> <div> <div>video type</div> <div><a href="/taxonomy/term/7396" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25515</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Core</div> </div> <div> <div>CDW Segment</div> <div>Federal</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-uscis-and-sba-evolve-their-website-services-emerging-technology" data-title="Modern customer service demands are pushing federal agencies to evolve their websites and digital strategies. At #ImagineNationELC @USCIS and @SBAgov shared their latest and greatest efforts to better serve:" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-uscis-and-sba-evolve-their-website-services-emerging-technology" data-title="Modern customer service demands are pushing federal agencies to evolve their websites and digital strategies. At #ImagineNationELC @USCIS and @SBAgov shared their latest and greatest efforts to better serve:" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-uscis-and-sba-evolve-their-website-services-emerging-technology" data-title="Modern customer service demands are pushing federal agencies to evolve their websites and digital strategies. At #ImagineNationELC @USCIS and @SBAgov shared their latest and greatest efforts to better serve:" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Ffedtechmagazine.com%2Frss.xml" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> We are an organization of approximately 9 million transactions a year. </a></p> <img src="/sites/fedtechmagazine.com/files/styles/photo_quote_thumb/public/2018-10/maria-melero.jpg?itok=WrOI8Chn" width="60" height="60" alt="Mariela Melero" typeof="foaf:Image" /> <p class='speaker'> <span>Mariela Melero</span> Chief of Citizenship and Applicant Services, USCIS </p> </div> </div> Tue, 16 Oct 2018 11:52:15 +0000 ricky.ribeiro 41631 at https://fedtechmagazine.com Imagine Nation ELC 2018: A Deep Dive on the Interior Department's Use of Drones https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-deep-dive-interior-departments-use-drones <span>Imagine Nation ELC 2018: A Deep Dive on the Interior Department&#039;s Use of Drones</span> <div><p>When the Department of the Interior is called upon to respond to an incident, these days it's not just people responding to the emergency, but drones as well. Richard Thurau, a remote sensing specialist for the Interior Department, gave a demonstration on drone technology to conference attendees at Imagine Nation ELC, and we had the chance to speak with him about his presentation and the agency's emerging use of drone technology in the field.</p> <p>Check out more of our coverage from <a href="https://fedtechmagazine.com/imagine-nation-elc-2018" target="_blank" title="FedTech Imagine Nation ELC 2018">Imagine Nation ELC 2018</a> here.</p> </div> <span><span lang="" about="/user/3" typeof="schema:Person" property="schema:name" datatype="">ricky.ribeiro</span></span> <span>Mon, 10/15/2018 - 23:23</span> <div> <div>Tweet text</div> <div>Where is @interior going with its drone initiative ambitions and how can other federal agencies draw inspire from the program? #ImagineNationELC</div> </div> <div> <div>Video ID</div> <div><p>1600588592</p> </div> </div> <div> <div>video type</div> <div><a href="/taxonomy/term/7396" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25515</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Core</div> </div> <div> <div>CDW Segment</div> <div>Federal</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-deep-dive-interior-departments-use-drones" data-title="Where is @interior going with its drone initiative ambitions and how can other federal agencies draw inspire from the program? #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>15</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-deep-dive-interior-departments-use-drones" data-title="Where is @interior going with its drone initiative ambitions and how can other federal agencies draw inspire from the program? #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://fedtechmagazine.com/media/video/imagine-nation-elc-2018-deep-dive-interior-departments-use-drones" data-title="Where is @interior going with its drone initiative ambitions and how can other federal agencies draw inspire from the program? #ImagineNationELC" data-via="FedTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Ffedtechmagazine.com%2Frss.xml" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Tue, 16 Oct 2018 03:23:11 +0000 ricky.ribeiro 41626 at https://fedtechmagazine.com Imagine Nation ELC 2018: Use Government Data for Innovation, Possible Revenue https://fedtechmagazine.com/article/2018/10/imagine-nation-elc-2018-use-government-data-innovation-possible-revenue <span>Imagine Nation ELC 2018: Use Government Data for Innovation, Possible Revenue</span> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Mon, 10/15/2018 - 16:45</span> <div><p>As private companies turn to data as a path to innovation and increased revenue, the <strong>government might want to consider the same route</strong>, said Margaret Weichert, deputy director for management at the Office of Management and Budget.</p> <p><em><a href="https://twitter.com/FedTechMagazine" target="_blank"><strong>JOIN THE CONVERSATION:</strong> Follow @FedTechMagazine on Twitter for continued Imagine Nation ELC 2018 coverage!</a></em></p> <p>Speaking at <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">the Imagine Nation ELC 2018 conference</a> in Philadelphia, Weichert discussed the need for funding for continued IT modernization, a key goal of the current administration.</p> <p>“I don’t think the framers of the Constitution and the creators of checks and balances really ever anticipated the amount of overhead that would be involved in mission delivery 240 years in the future,” she said.</p> <p>With<strong> 56 percent</strong> of the federal budget going to entitlements and another <strong>7 percent</strong> to debt service, there’s not much room left for financial expansion or flexibility, she said. “That big spend is crowding out discretionary spending, it’s <strong>crowding out investments in IT</strong>.”</p> <p>To solve that problem, she said, “we need to grow the pie. Data actually has the promise to do that.”</p> <p><a href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" target="_blank"><em><strong>DOWNLOAD: </strong>Find out how your agency can achieve digital transformation in this CDW Insight Report! </em></a></p> <h2>Agencies Can Unleash Innovation Through Government Data </h2> <p>Private sector companies are recasting themselves as data companies, she said, “putting billions and billions of dollars of capital investment in the capabilities around that. That would be a great luxury if we could do that directly for government.” </p> <p>“But if we think more broadly about our partnerships with the private sector,” she said, “we could get that investment by <strong>freeing up the raw data, and people could innovate on top of it.</strong>”</p> <p>Take “Pokémon Go,” she said. The popular mobile augmented reality game is enabled by three federal data streams — global positioning system data, data about monuments and National Oceanic and Atmospheric Administration data.</p> <p>“The company innovated around those data streams,” she said. “The government would never have come up with that use case.”</p> <p>In addition, <a href="https://www.zillow.com" target="_blank">Zillow</a> and <a href="https://www.trulia.com/" target="_blank">Trulia</a> use government data about insurance applications and home purchase applications as part of the information they present on their websites.</p> <p>“All of these things are sparks of innovation coming from the private sector,” she said. “The government does what we’re good at, which is bringing things together, providing a point of focus. We weren’t designed, as a federal structure, to do everything.”</p> <p>Read more articles and check out videos from <em>FedTech</em>’s coverage of Imagine Nation ELC 2018 <a href="https://fedtechmagazine.com/imagine-nation-elc-2018">here</a>.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11291"><img src="/sites/fedtechmagazine.com/files/styles/face_small/public/people/2016-04-08%2016.05.48.jpg?itok=eGeZcR1m" width="58" height="58" alt="Elizabeth Neus " typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11291"> <div>Elizabeth Neus </div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=e_neus&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Elizabeth Neus is the managing editor of<em> FedTech</em>. Before joining <em>FedTech</em>, Elizabeth was a reporter for Gannett, covering health care policy and medicine. As a Gannett editor, she worked on publications and magazines focusing on everything from defense to agriculture to travel to shopping. The Washington Nationals are her team; 80s Brit pop is her sound.</p> </div> </p> </div> </div> </div> </div> Mon, 15 Oct 2018 20:45:06 +0000 phil.goldstein_6191 41621 at https://fedtechmagazine.com Feds in the Field https://fedtechmagazine.com/feds-field <span>Feds in the Field </span> <img src="/sites/fedtechmagazine.com/files/styles/photo_two_column/public/series/FITF_Landing-Page.jpg?itok=M0k1gsrZ" width="726" height="430" alt="" typeof="foaf:Image" /> <span><span lang="" about="/user/6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Mon, 10/15/2018 - 09:26</span> <div><p>The federal government runs on technology — often in surprising ways and in all kinds of places. <em>FedTech</em>’s Feds in the Field series follows our curiosity into some of the more unique use cases found in federal IT. Watch technology in action: Keeping citizens safe, helping federal employees solve challenges and much more.</p> </div> <div> <div> <div >&nbsp;</div> <script></script> </div> </div> <div> <div> <article class="node node-video node-type-video node-promoted node--view-mode-sub-featured-home" > <a href="/media/video/space-printing-happens-all-dimensions"><img src="/sites/fedtechmagazine.com/files/styles/frontpage_highlighted_category/public/video/FedTech-NASA.jpg?itok=ZX3-wyKm" width="124" height="94" alt="International Space Station " typeof="foaf:Image" /> </a> <div> <div class="taxonomy-term vocabulary-primary-topic term-default"> <h2 class="link-term"><a href="https://fedtechmagazine.com/hardware">Hardware</a></h2> </div> <header class="link-node"> <a href="/media/video/space-printing-happens-all-dimensions"><span>In Space, Printing Happens in All Dimensions</span> </a> </header> </div> </article> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://fedtechmagazine.com/feds-field" data-title="Feds in the Field" data-via="FedTechMagazine" data-button-background="none"> <span> <span>Oct</span> <span>15</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> Mon, 15 Oct 2018 13:26:06 +0000 phil.goldstein_6191 41611 at https://fedtechmagazine.com