MOC: New Tools for Interacting with the Public

• Social media provides not only a valuable way to get an agency’s message out but also to get feedback.
• Agencies should establish clear guidance to explain how to use social media appropriately.
• Security, privacy and legal issues are among the concerns agencies need to address.

Participants: Roger Baker, CIO, Veterans Affairs Department; Adrian Gardner, CIO, NASA Goddard; Lovisa Williams, Senior Social Media Strategist, State Department; Rick Holgate, CIO, ATF; Peter Tseronis, Chief Technology Officer, Energy Department

For more news on Management of Change 2012, visit the FedTech MOC coverage page.