A developer of program management techniques details how combining training with mentoring can create a results-driven culture.

A plan for replacing senior managers is an important tool for shaping your agency’s future.

An IPv6 expert lays out the next steps the government must take to make the leap to next-generation Internet service.

With the hurricane season sweeping in shortly, a look at Katrina by the Coast Guard offers insights that agencies can apply to emergency response planning.

The PMA requires that agencies eliminate redundant systems. But what factors should drive an agency's decision on whether to keep, toss or upgrade a legacy system?

Learn how the IT Infrastructure Library helped FAA's help desks achieve a 97 percent success rate.

While it improves FirstGov, GSA sets best practices that all agencies can use to make online services more satisfying for citizens.

Defense leads the way in creating a network for the new employee IDs and credentialing systems mandated by HSPD-12.

Take a cue from government MEOs that are crafting innovative bids and going head-to-head with industry in A-76 competitions.

By helping users help themselves, an agency's tech support team can focus on the big problems — and save money in the process.