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Curate Your Agency’s DX

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DIGITAL EXPERIENCE

Curate Your Agency’s DX

The White House wants agency leaders to monitor their progress in moving away from permanent remote work. Incentivizing employees’ return to the office hinges on modernizing the hardware, software and integration they need to collaborate.

Begin the Journey
Feds in the Field

The WIL to Reimagine Work

FitF GSA

Feds in the Field

The WIL to Reimagine Work

This award-winning video series shows off the imaginative ways that government uses technology. With federal employees increasingly returning to the office, the General Services Administration’s Workplace Innovation Lab is testing optimal technology setups leveraging artificial intelligence and Power over Ethernet.

Take a Peek Inside
DIGITAL WORKSPACE

Digital Workspace for Agencies

Digital Workspace

DIGITAL WORKSPACE

Digital Workspace for Agencies

The same tools used by industry are now being used in federal workplaces, allowing for greater efficiency and public service. Digital technology enables feds to collaborate across teams and agencies, share content, and capture and store documents.

More on Personalizing DX

 

 

 

Improving Contact Centers
Cloud and digital-first services make the vanguard of federal customer service more efficient.

Learn how empathetic technology helps>>

 

 

 

Hidden Technical Debt
Agencies can’t evolve their IT infrastructure without knowing what legacy technology exists.

Find out how to map services>>

 

 

 

A Better Work Environment
Technology pilots allow agencies to mix and match collaboration tools to see what works for them.

Create a seamless experience>>

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Woman at a monitor with headphones

Agencies Need Metrics and Feedback to Personalize CX
Person interacting with AI chatbot

Agencies Should Focus on 3 Aspects of CX
Three people in a business meeting

Government Is in the ‘Second Phase of Interoperability’ with Its Collaboration Tools
Tiffany McNeill

EPA Leads Government’s Shift to Softphones
EPA

EPA Has Hybrid Work Down to an Environmental Science
Kelly Fletcher

Q&A: The State Department’s Tech for Life Initiative Lets Workers Keep Devices Longer
Person working from home

How to Outfit Teleworkers with the Technologies They Need
AI-Driven Workflow

Leveraging RPA, AI and Automation in Government Processes
People working in lobby

Consolidation Can Help Deliver a More Modern Digital Experience for Agencies
Smithsonian

Smithsonian’s Digitization Program Captures and Preserves Delicate Treasures
Digital files

Preparing for NARA’s M-23-07 Deadline to Digitize Federal Records
Leslie Beavers, Principal Deputy CIO, Department of Defense

How Can Industry Help Federal Agencies Meet New Digital Experience Requirements?
Employee working from home

Q&A: The National Science Foundation Is Adapting Teleworking to a Hybrid World
Learn from the Past

Q&A: Agencies Reveal the IT Lessons That Stuck Post-Pandemic
Houston Bolles

Digital Collaboration Tools Power Federal Employee Productivity
Staff/committee meeting in a conference room.

At GSA’s Workplace Innovation Lab, Sustainability Starts with Power over Ethernet
Employees on online conference video call on tv screen in meeting room.

How to Design the Best Digital Experience for Federal Employees
office space collaboration

GSA’s Workplace Innovation Lab Co-Creates IT Solutions with Industry
FitF Thumbnail

GSA's Workplace Innovation Lab Updates Agencies' IT Strategies
Employee working on mobile device

2024 Federal Tech Trends: Zero Trust, Customer Experience Top the List
Digital Government Hero 3

Improve Contact Center Efficiency with Cloud and Digital-First Services
Digital Government Hero 2

What New Federal Digital Experience Guidance Means for Agencies
Digital Government Hero 1

Technology Is Turning Conference Rooms into Hubs for Seamless Collaboration

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