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New AI Research From CDW

See how IT leaders are tackling AI opportunities and challenges.

Aug 11 2025
Software

Empowering Agencies Through Intelligent Automation

Government is reshaping the way it functions with the latest digital tools and improving customer and employee experience in the process.

In today’s digital age, agencies at all levels face the pressing challenge of addressing IT modernization needs within their operations.

Aging legacy systems, security concerns and pressure to increase efficiencies are driving reforms to existing operational frameworks.

Modernization is essential to reducing the risk of data breaches, enhancing operational efficiency and improving staff workflows across agencies.

Agencies are adopting radio-frequency identification and barcode technologies to streamline inventory and asset management and improve supply chain logistics. These technologies assist in managing everything from tracing parts in complex and contested supply chains to cargo deliveries in large-scale military operations. Additionally, industrial printing solutions are being implemented to enhance the efficiency of labeling processes in both warehouses and deployed military operations.

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Agencies are leveraging advanced tracking and management systems to optimize clinical workflows and improve patient care in the health sector. This includes using barcode and mobile computing technologies to help ensure positive patient identification, medication administration and reporting. It also ensures accurate pharmaceutical tracking to minimize loss and optimize inventory management.

Retail operations within agencies are also undergoing significant changes. Commissaries and exchanges are adopting touch and mobile computing solutions to enhance inventory management and point-of-sale systems. These efforts aim to improve customer interactions and streamline operations, reflecting a commitment to modernizing infrastructure and improving workflows.

Collectively, these initiatives indicate a broader trend toward the adoption of intelligent automation solutions within agencies.

DISCOVER: Agencies are augmenting endpoint management with machine learning.

Embracing Automation to Free Up Workers and Optimize Resources

The latest trends in automation are reshaping how agencies function. With the integration of artificial intelligence and machine learning, agencies can now automate routine processes and streamline workflows — allowing their valuable human resources to focus on more complex tasks that require critical thinking and decision-making. These technologies facilitate the analysis of vast data sets, offering insights that were previously unattainable.

Consider, for instance, the use of AI-driven data analytics in public health agencies. Agencies can quickly identify emerging patterns that signify potential outbreaks by automating the analysis of health data, allowing them to deploy resources proactively to mitigate public health risks.

Similarly, in the field of fleet management, AI-powered predictive maintenance systems enable agencies to monitor vehicle health in real time, reducing downtime and reducing the need for costly repairs.

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Enhancing Communications During Emergencies

Effective communication and seamless workflows are the backbone of any efficient government operation. Mobile computing devices and secure communication platforms from leading automation providers ensure that frontline workers remain connected and informed. Solutions that facilitate instant communication and data sharing enable agencies to respond swiftly to emerging situations.

A practical example of this is seen in emergency management agencies, where real-time communication tools allow for coordinated responses during natural disasters. With access to live data feeds and direct communication channels, responders can make informed decisions on resource allocation and deployment, improving the overall effectiveness of the response.

Moreover, in law enforcement, digital case management systems streamline workflows by automating paperwork and evidence tracking, freeing up officers to focus on community policing rather than administrative tasks.

LEARN: Agencies improve cloud security with secure access service edge.

Improving Military Asset Visibility and Situational Awareness

Real-time location systems help military command centers maintain an accurate picture of troop movements and equipment locations, enabling strategic decision-making and rapid response to evolving threats.

Zebra Technologies provides intelligent automation solutions tailored to specific government needs. For example, advanced asset tracking systems powered by AI provide real-time visibility into resource allocation and utilization. This capability is crucial for agencies that need to ensure optimal allocation and deployment of assets.

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Photo courtesy of FEMA