While the IC’s research organization looks into adding security to cloud environments, in the here and now, intelligence agencies are sharing more data.
Government agencies need to continue to create a better user experience for their customers — and for citizens — as part of a broader transformation of federal IT, agency leaders told an audience at the GITEC Summit 2017 this week in Annapolis, Md.
At the conference, government officials recommended a series of steps to bolster customer service, including measuring outcomes, listening to user feedback and thinking of IT as part of an agency’s broader mission. In other words, to quote World Wide Technology principal technologist Rick Pina, don’t view IT as a “self-licking ice cream cone.”
IT plays a critical role in nearly every function of every government agency, panelists said.
“What is not IT anymore?” asked Andrew Jacobs, a branch chief at the Defense Health Agency.
Many IT leaders throughout government are considering a wide-reaching digital transformation that can include moving some data and applications to the cloud, as well as optimizing data centers in order to wring the most value from each tax dollar.
“There’s a lot of will. A lot of people want to make that transition [to the cloud],” said Bill Zielinksi, IT category manager at the General Services Administration. But the question for many departments remains, “How do you get there from here?” he asked.
As department leaders weigh the right infrastructure for them, agencies should consider a series of steps to ensure they are meeting the needs of all their constituents and to guarantee they get the most out of their efforts.
In back-to-back sessions, panelists suggested that agency IT leaders: