However, many hybrid IT operations lack well-defined scope; instead, they are the by-product of incomplete migration plans that haphazardly moved some resources to the cloud while leaving others on-premises indefinitely.
This approach leaves technologists confused about the proper environment for new and existing services and creates tremendous operational inefficiencies, as core services must be replicated across environments.
Agencies seeking to simplify hybrid cloud operations should ensure that they have a clearly articulated vision for the services they operate in each of their computing environments. This vision will serve as the roadmap for migration initiatives and a guide for the proper placement of new services.
Unify Cloud Management Tools
In agencies with hybrid IT, technologists often find themselves tasked with managing similar services across computing environments or even regularly migrating workloads between those environments.
Agencies can ease that burden by supporting and encouraging the adoption of management tools designed to work across environments. This may be as simple as integrating the use of existing monitoring tools to consume data feeds from systems in multiple locations.
For example, agencies seeking to develop a mature security operations center capability should provide the SOC with a “single pane of glass” view of security information across cloud and on-premises systems. This allows for the rapid correlation of events that might occur across environments and facilitates quick response to security incidents.
The SOC team can achieve this goal by configuring systems across all environments to report information to a centralized security information and event management solution, rather than using distributed solutions across multiple environments.
Leverage Cloud Orchestration Tools
Agencies seeking to take operations to the next level may choose solutions specifically designed to work across environments. For example, they might adopt an IT service management solution that integrates directly with public cloud providers and on-premises resources.
This approach to ITSM aims to provide a layer of abstraction between technologists and the implementation environment, allowing them to design technology services that may be automatically deployed on whatever environment the agency later deems appropriate.