Centers of Excellence Program Provides Strong IT Support
That the GSA’s Centers of Excellence program continues to ramp up is good news, says David Wennergren, CEO at the American Council for Technology and Industry Advisory Council, which advances government business practices through technology. “There’s never been a time when IT modernization has been more important,” he notes.
Wennergren points to the cybersecurity vulnerabilities faced by agencies that fall behind in technological upgrades and change, as well as to the negative impact outdated systems can have on staff and customer experience.
Support through a program like the Centers of Excellence can help a department make significant progress on modernization projects it already has underway, he says, or it can serve as the catalyst required to launch a brand-new project.
“These are complex, large-scale agencies where change doesn’t happen overnight,” he says. “But if their senior leaders are committed to IT modernization, sometimes the best recipe for success is this kind of pairing up with outside experts who can help stretch the organization out of its comfort zone.”