GSA Envisions an Enlivened Digital Government
How will the GSA actually use the $150 million? In mid-March, Dave Zvenyach, director of the GSA’s Technology Transformation Services, laid out how the agency intends to use the funds.
“Funding multiple projects within TTS, the FCSF [Federal Citizen Services Fund], drives innovation in government through interagency projects that enhance and promote the public’s digital experience with government,” Zvenyach said, MeriTalk reports.
“This includes using technology to improve service delivery, transparency, security, and the efficiency of Federal operations, while also increasing public participation,” he said.
TTS will focus on short- and long-term initiatives that “that respond to the pandemic and economic recovery, strengthen the government’s cybersecurity posture, and deliver government digital services to the public, effectively,” Zvenyach said, according to MeriTalk.
Overall, the efforts will focus on making it easier for the government to deliver services to citizens digitally and for citizens to interact with agencies online. “Near-term initiatives will be investments in addressing the pandemic and improving service delivery and security, while longer-term initiatives will improve security, enable mission delivery, and really transform the Federal technology workforce and improve the government’s experience for the public,” Zvenyach said.
“Importantly, it’ll bring industry innovation into government,” Zvenyach said. “All of these efforts really need to be part of a whole-of-government approach and be developed with the intention of future cost reduction, secure, sustainable services, and improvements in mission delivery.”
TTS will be focused on enhancing trust in digital government services and also providing a clear value to partners and the public, he added.