Technology Adapts for New Uses
In our story “Virtual Onboarding Kept New Employees Moving into Defense Agencies, DHS,” officials at the Department of Homeland Security and the Air Force describe how team collaboration tools enabled them to work more efficiently and improve communication among workers in different locations.
The General Services Administration and the Department of Veterans Affairs are using telework technology to boost other aspects of their work — in particular, recruiting, hiring and onboarding new workers quickly, especially those needed to help with the government’s pandemic response.
Some have adapted new technology acquired for other reasons to assist with remote work; the Air Force Reserve Command was already developing its virtual desktop infrastructure capability to support reservists in short-term positions and found that to be a bonus when remote work began.
Federal workers have been adapting to new technology — and new uses for it — for years, but the speedier tempo of recent change that we’ve seen has brought with it a new flexibility and an increased willingness to try new things (even if it means giving up free birthday cake). The positive reaction to telework is another sign of the importance of modernization in the federal workplace.